Referral to Support Groups does NOT resolve the legal issue
On its own, it does not eliminate the company's legal and ethical responsibility regarding responsible gambling. A broader set of practices is necessary for a comprehensive and effective support program.
Largest Gambling Support Call Center in Latin America
A 3,500m² facility designed to provide support and guidance to players, with trained teams to assist in cases of risky behavior and referrals for therapeutic support.
Our Journey
A Track Record of Success! Replicating What We’ve Done Right!
Passionate About Technology
​
This is the greatest attribute of the team behind CNAJR and the Bet Consciente Certification.
​
The founders previously created the InternetSegura Seal, widely adopted by e-commerce companies across Brazil, becoming not just a reference but also an industry standard.
Bet Consciente Certification
A comprehensive compliance program to ensure that the betting operator is fully aligned with best practices in player support. It includes automated and manual audits, detailed reports, and improvement recommendations.
Compliance Audits
We conduct periodic audits both manually and through API integration to review best practices in player support, including limit controls, self-exclusion, and risk behavior monitoring. Our audits help identify and correct non-compliance issues, protecting your operation and ensuring continuous compliance.
Legal Documentation for Litigation Defense
We provide legally valid reports, including Timestamp (ICP-Brasil), that can be used as proof of compliance in litigation cases. Our robust documentation strengthens your company’s defense against allegations of non-compliance.
Improvement Suggestions and Risk Assessment
We issue detailed reports highlighting non-compliance issues and providing practical improvement suggestions to optimize player support. These recommendations help mitigate risks and protect your brand’s reputation.
Player Screening and Support App
An app designed to assess players' level of dependency through questionnaires, providing educational content and referrals for therapy in severe cases of gambling addiction. This service helps prevent the escalation of risky behaviors and offers proactive support.
Monitoring and Quality Reports
We provide periodic reports documenting the progress and quality of player support services, including detailed data on completed processes and implemented improvements. This monitoring ensures that the support provided remains compliant and aligned with best practices.
Player Education and Awareness
We develop educational content to help players understand and recognize signs of compulsive behavior, promoting healthy gambling practices. This initiative demonstrates your company’s commitment to player safety and education, strengthening public trust.
We understand that every company operates differently, and we have the solution.
Player Support Services
Hybrid Support
The betting operator's own call center handles the player's initial contact, opens a ticket with CNAJR to continue the support process, and provides the necessary assistance.
Full Support via Call Center
The player is directly redirected to our call center, where our specialized team handles the entire support process and provides referrals for psychological assistance.
Support via App
The player is guided to access our app, where they can register and receive direct support. This cost-effective option enables autonomous assistance with documented support.